We’ve taken the best system and customised it to manage your physical shops and warehouses, while Magento takes care of your web store.
Full English have experience with a wealth of back-end systems – no matter which system you’re using, we can get it talking to Magento. In particular, we’ve had a lot of experience working with Sanderson’s Elucid, a market-leading ERP system providing front and back office capabilities to large numbers of retailers. Full English has developed a custom Magento extension, enabling Elucid to manage your physical locations (store, warehouses, sales offices). Meanwhile, your web store is taken care of by Magento.
Tight integration allows both Elucid and Magento to work seamlessly in tandem, uniting the benefits of best-in-class ERP with the market-leading eCommerce platform.
For Magento and Elucid to work together, there has to be reliable communication between the two systems, each being kept up to date with the relevant changes in the other. Here are some of the key data flows that our extension offers:
Magento → Elucid
Orders placed in Magento are sent to the Elucid back-end for processing. Automatically, this allows Elucid to create new customers where necessary, and assign the new orders to them, inserting them transparently with orders from traditional channels (phone, mail order). Magento also passes details of newsletter signups and catalogue requests back to Elucid, enabling you to initiate your customer communications from a single platform.
Elucid → Magento
With changes happening in the background under Elucid’s management, it’s important that these are accurately reflected in Magento where appropriate. Stock updates allow Magento to import changes in stock, so your customers are provided with near real-time information. Order updates in Elucid (Order → Processing → Invoiced → Shipped) are pushed to Magento as well, so your customers can log in and view their order history and status.
This extension is included as standard in our full deployment service. We work with you on the design and development of your Magento-based store, which we integrate with either a new or existing Elucid deployment, and test full integration with you to ensure a smooth rollout.